Interview Etiquette understands each audience is unique with distinctive needs. This is why we conduct a detailed ‘interview’ to learn as much about your attendees as possible. We also incorporate your event theme. And, we will adjust the delivery time to align with your program needs. These are just a few of the many ways we work hard for you… right from the start.
Whether you need a keynote conference speaker or a brown bag luncheon presentation, we can help. We specialize in organizational communication issues, such as workplace conflict and gender differences, as well as impression management, including intercultural protocol and strategic business dining etiquette. Let Interview Etiquette work for you. The audience will thank you…again and again!
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“…As a
conference planner, I was amazed at the thoroughness of her pre-conference planning. She was very
careful to make sure
she understood the make up of the group in both sessions so
that her presentations were well suited to the individuals.” Sandy
Mills |
How to effectively attract and manage Millennials
Why are they important?
They are vital part of today’s workforce, having more discretionary income than any previous generation to spend with you. As a retailer, Millennials directly impact your bottom line!
As a special gift to yourself this holiday season, invest in a unique opportunity to learn how to draw Millennial customers into your business as well as how to manage Millennials in your workplace.
This session examines generational difference to reveal how to appeal to Millennials’ need for fast pace, over-stimulation. Attendees will learn also how to overcome their ‘reverse leaning curve,’ need for relevancy, and their perspective of authority.
This is one gift which will keep on giving you a great return!
It can be a battle on the front line!
Customer interactions are often challenging. And, front line employees are expected to fight verbal assaults with professionalism. This session provides these employees with the armor of skills, tools, and motivation to deliver high quality customer service and positively impact the bottom line!
What your team will learn …
• Why customer service is important in today’s competitive business environment
• What exceptional customer service looks like for your customers
• How each employee’s actions contribute to the customer’s perception of the organization
• How customer service creates loyalty and revenue
• Essential communication skills to deliver exceptional service, including managing difficult situations
Special Offer
This session may be delivered on site, or at a venue of your choice. Additionally, it may be tailored to address the needs and specific issues of your organization. Ask for more information.
The focus of this presentation is never simply which fork to use but rather how to manage oneself effectively in a variety of professional settings, especially an employment interview. By offering perspectives of the interviewer and the candidate, participants gain enhanced awareness to achieve success regardless of where they may be seated.
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"I cannot tell you enough how much we enjoyed your presentation,
and how many times your ‘hints’ come up in conversation. Whether
it be a local restaurant or even fast food, one of us is always making
an etiquette comment. Your instructions will definitely not be forgotten!”
“I have been to these types of dinners before, but you are by far the best
interactive etiquette speaker I have seen!" |
This dynamic, entertaining topic examines unique workplace conflicts among women. The audience becomes engaged in a self-assessment of their own behaviors as well as their coworkers. The purpose of the presentation is to enable attendees to create an enhanced awareness of sabotage and to suggest ways to change their own behavior to ensure greater support. Ultimately, this program may result in a more harmonious, productive workplace!
You’ve just used your dinner fork to eat a salad that, come to think of it, may not belong to you! Your instinct is to crawl under the table, but you’re fairly certain that it would be yet another display of poor table manners. How do you make peace with a place setting?
This interactive, non-stop seminar guides you through a four course meal within a business context. Not only will you learn which fork to use but you will also learn to enhance the productivity of your next dining situation by implementing a strategic meal plan.
Electronic mail is quickly becoming a standard form of office communication. Nonetheless, the telephone still plays an important role in business. It provides a great opportunity to communicate with existing and potential clients in real time. Ideally, an effective telephone conversation incorporates certain rules of etiquette to ensure a pleasant and productive experience for both parties.
During this seminar, you will:
Ring! Ring! Call us today! You will learn to add impact and clarity to your conversations to yield more desirable outcomes.
The way you look and act makes an impression on others. Such impressions are quickly formed, usually within a few seconds. Ironically, these impressions may or may not be true. Nonetheless, these impressions become the reality upon which business decisions are often based. As a business owner, your ability to project an effective impression is crucial to success.
Join us to learn how to ensure your first impression really does impress.
Learn to create your desired impression by enhancing self-awareness of your own
body language, speech, and appropriate presentation. Deliver value to all you
meet with greater poise and confidence. You will be amazed by the response you will receive from others.
The global economy requires all industry sectors to operate in multicultural environments, whether to deal with clients or within their own workforces. Both employers and employees are increasingly required to operate in a way which demonstrates sensitivity toward others from different cultural backgrounds.
Today, intercultural competence impacts the bottom line. Whether the impact is positive or negative is directly related to your willingness to measure your own biases and to embrace that which is new and different. This seminar will focus upon business protocol among European countries. Choose to make a positive impact. Join us to create better mutual knowledge and understanding through continuous learning to free your workplace of restrictive prejudices.
This signature presentation features the behavioral interview as experienced by both the candidate and the interviewer. Whether you are seeking tips and techniques to respond more appropriately or whether you are implementing the process, you will gain valuable insights from this veteran professional interviewer. Conducted as a highly interactive session, there are numerous hands-on exercises and role-plays to promote immediate application of all key concepts.